1. How long does shipping take?
Shipping times vary by country, but you should receive your package within 10 business days.
2. What payment methods do you accept?
We use third-party payment gateways. Payments may also be handled outside our website.
3. Do you provide gemstone certifications?
Yes, all jewelry with natural gemstones comes with a certificate from a reputed gemology lab.
4. Can I return my order?
Yes, you must return it within 5 business days in its original condition. Return shipping costs are your responsibility.
5. What if my order arrives damaged?
If your order is damaged in transit, you must contact us within 24 hours to file an insurance claim.
6. Do you ship internationally?
Yes, we ship worldwide with tracking and insurance.
7. How do I track my order?
Once shipped, we will email you a tracking number.
8. Are your products handmade?
Yes, our jewelry is crafted by skilled artisans.
9. Can I customize my jewelry?
Yes, customization is available for select products. Contact us for details.
10. What materials do you use?
We use high-quality metals and natural gemstones.