Last Updated: 18.02.2025
At Mystique Works, we are committed to delivering high-quality jewelry with the utmost care. Please review our shipping and return policies carefully to understand how we handle product shipments and returns.
Shipping Policy
1. Shipping Process
- All our products are shipped through the National Gem and Jewellery Authority (NGJA) of Sri Lanka with the approval of the Export Development Board (EDB) of Sri Lanka.
- We ensure that every shipment is insured for its full value with EMS International Courier for added security and peace of mind.
- If your purchased jewelry contains natural gemstones, we will include an authentic certification from a reputed gemology lab.
2. Shipping Duration
- The estimated delivery time may vary based on the destination country.
- Typically, you can expect to receive your order within 10 business days from the date of shipment.
- We are not responsible for customs delays or any additional customs duties and taxes imposed by the receiving country.
3. Shipping Charges
- Shipping charges vary depending on the destination and will be displayed at checkout.
- Any import duties, taxes, or customs fees applicable in the recipient’s country must be borne by the customer.
4. Lost or Damaged Shipments
- If a product is lost or damaged during transit, you may file a claim directly with the insurance company or request our assistance in filing the claim.
- For damaged products, you must notify us within 24 hours of delivery to initiate a refund or replacement process.
Return Policy
1. Return Eligibility
- Returns are accepted only if the product is received in its original condition, without any damages or modifications.
- The product must be returned within 5 business days of delivery.
- Custom-made or engraved jewelry is non-returnable unless defective.
2. Return Process
- Customers are responsible for return shipping costs.
- The product should be returned with its original packaging, certification (if applicable), and in undamaged condition.
- Once we receive and verify the product’s condition, we will process the refund within 3-5 business days.
3. Refund Policy
- The full price of the product will be refunded once we confirm that the returned product is in its original state.
- The refund will be processed using the original payment method and may take 3-5 business days to reflect in your account.
- Shipping fees and any additional handling charges are non-refundable.
4. Returns Due to Damaged Products
- If your order arrives in a damaged or defective condition, you must contact us within 24 hours of delivery.
- You may choose to claim insurance for the damaged product yourself or request us to handle the claim on your behalf.
- Based on the insurance claim, we will either issue a refund or ship a replacement product.
Contact Us
If you have any questions or concerns regarding our shipping and return policies, please contact us:
Mystique Works
100 Consilium Pl Suite #200, Scarborough, ON M1H 3E3, Canada
Email: hello@mystiqueworks.com
Phone: +1 289 635 5159
By purchasing from Mystique Works, you agree to adhere to our Shipping and Return Policies. We appreciate your business and are committed to providing a seamless shopping experience.